Return & Refunds Policy

1. Introduction

At Leonard Luxury, we strive to provide high-quality products and excellent service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

2. Eligibility for Returns

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect.
• The return request is made within 7 days of delivery.
• The item is in its original condition, unused, and with all packaging intact.

3. Return Process

• To initiate a return, contact our customer support team with your order details and proof of the issue.
• Once your request is reviewed and approved, further instructions will be provided.
• The item must be handed over to the designated pickup agent in its original packaging.

4. Refund Policy

• Refunds will be processed only if the return meets our eligibility criteria.
• Refunds will not be issued for items that are damaged due to misuse, improper handling, or normal wear and tear.

5. Contact Us

If you have any questions or need assistance with a return or refund, please reach out at [email protected].